Battle of Slots

TERMS & CONDITIONS

INTRODUCTION

When registering on www.videoslots.ca or the mobile application (“Website”) you (“You”, “Your”, “Yourself” or the “Player” interchangeably) enter into an agreement with Videoslots Ltd, a company incorporated under the laws of Malta and has its registered office at The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320 (“Videoslots Ltd” or “Videoslots”). The Website is registered and regulated by the Alcohol and Gaming Commission of Ontario (“AGCO”) with registration number: OPIG1267597 issued on 09/09/2024 (the “AGCO Licence”).

When You register, access and play games on the Website, You hereby agree to be bound by these terms and conditions; the Cookies Policy and the Privacy Policy (collectively the "Terms"), which may be amended from time to time. You are deemed to have read, understand and accept all the Terms which shall thereby govern your actions and activities, and your relationship with Videoslots. These Terms apply to Players playing under Videoslots’ AGCO registration.

You must read the Terms carefully in their entirety before creating, opening and registering your account on the Website, and using or playing Videoslots’ Games or accepting any bonuses. If you do not agree with any provision of the Terms you must refrain from using or continuing to use the Website.

You acknowledge and understand that the Website is conducted and managed by iGaming Ontario, a subsidiary of the AGCO (“iGO”) which conducts and manages internet gaming in the province of Ontario, and Videoslots has been appointed and authorised by iGO to operate such games and the Website on behalf of and as agent of iGO.

Date	Version	Description
01.05.2023	Version 1.0	Creation of this Document

Player Account Rules
Payment Rules
Security Rules
Casino and Bonuses
Disclaimer
Chat Room
Disputes
Applicable Law and Jurisdiction

1. PLAYER ACCOUNT RULES

1.1. To be registered as a player with Videoslots and use the Website, You must submit an application for registration and opening of an account via the Website (the “Player Account”). The application for the opening of the Player Account must be submitted personally, and will, at a minimum, require the following personal details about the person to be registered:

1.1.1. full legal name, including first name, middle name and surname;

1.1.2. full residential address, including house/apartment number, city, province/state, country, postal/zip code;

1.1.3. valid contact information including a personal mobile phone number and valid email address; and

1.1.5. date of birth, thereby confirming to be at least 19 years of age,

1.1.6 any other information that Videoslots may request from you while registering on the Website, and as required under the AGCO and iGO’s policies

(collectively, “Player Information”).

By submitting Player Information to Videoslots, You consent to Videoslots disclosing your Player Information to third party entities for the purpose of verifying your information, and conducting necessary checks to ensure the accuracy of such disclosures. Further, Videoslots may, from time to time, disclose Player Information to third parties to comply with AGCO and iGO requirements.

Where the information stipulated in clause 1.1. is not provided and/or is not deemed to be complete, accurate or up-to-date at any point in time, Videoslots reserves the right to suspend the Player Account registration and treat any subsequent potentially accepted deposits to the Player’s Player Account as constituting an Error, and thereby invalid (and any winnings arising from such deposit as void). Where a Player Account is suspended, You should contact customer support at [email protected]. However, Videoslots reserves the right to refuse any application for a Player Account, at its sole discretion.

1.2. It is an offence to gamble whilst underage and You must not use the Website if you are under 19 years of age. Subject to the provisions of clause 1.17., any funds deposited by Players who are in breach of clause 1.1.5. and this clause 1.2., will be returned to the Player after the Player Account has been closed by Videoslots, and any winnings will be forfeited.

1.3. A person maintaining a registration with Videoslots for a Player Account warrants and represents that any information provided in their application form is true, updated and correct. Videoslots will not register the person and, where that person has already been registered, Videoslots will cancel that Player's registration and Player Account if it becomes aware that the Player has provided false or wrong information when registering as a Player.

1.4. Only one Player Account per Player is allowed. Should You attempt or successfully open more than one Player Account, or should You attempt or succeed in using the Website by means of any other person's Player Account, Videoslots will be entitled to immediately close all your Player Accounts, retain all monies in such Player Accounts and ban You from future use of the Website. Should Videoslots have reason to believe that You have registered and/or used more than one Player Account with Videoslots, or colluded with one or more other individuals using different Player Accounts with Videoslots, Videoslots shall be entitled to deem such accounts as constituting Multiple Player Accounts (as defined in the AGCO Standards), and treat them in accordance with this clause 1.4.

1.5. It is the Player’s responsibility to know that their gaming activities pursued, or attempted to be pursued on the Website is legal within the territory they reside in. It is possible that all or some residents of certain countries are prohibited to access the Website. Videoslots does not intend for people living in countries where Videoslots' services are illegal to use the Website for gaming or other purposes. Players only may use the Website if they are permitted to do so under the applicable law of the country in which the Website is being used. Videoslots does not provide any legal advice or assurance. It is the Player's own responsibility to comply with governing legal conditions at all times and to ensure that they are legally entitled to use the Website without restriction.

1.6. Videoslots is required to identify and verify all Players registered and having a Player Account with it. Such information may include a copy of your identification documentation, or information related to your source of wealth or source of funds, as part of Videoslots’ know your client (“KYC”) procedures. Videoslots may also request additional KYC documentation for any reason and any time. Accordingly, Videoslots may verify Player Information against public records or other records held by independent sources. In order to verify the identity of a Player using third party identity verification services, Videoslots is required to transfer details relating to the Player to third parties. You hereby grant your explicit consent to the disclosure, transfer and sharing of Player Information with any third party that Videoslots may choose from time to time that provides such verification service. Currently, Videoslots reserves the right to select an appropriate third party source without the need to obtain any additional consents from You. Players are permitted to deposit/withdraw funds only after the appropriate verifications and authorizations are complete, in Videoslots sole discretion.

1.7. You are prohibited from selling, transferring or acquiring Player Accounts to or from other Players.

1.8. Funds cannot be transferred from your Player Account to the Player Account of another Player.

1.9. You must read the Terms carefully in their entirety before ticking the box for acceptance. If You do not agree with any provision of these Terms and Conditions, You must not use or continue to use the Website.

1.10. Please note that Videoslots may amend these Terms from time to time, and the new Terms will prevail. Nonetheless, Videoslots will notify you upon such changes taking effect. Upon such notification you will be prompted to accept the new Terms. If you do not agree with the new Terms you will no longer be able to continue using the Website.

1.11. You may close Your Player Account at any time by requesting the termination of Your Player Account with Videoslots. Before proceeding with the termination of the Player Account, You shall be required to withdraw all funds available for withdrawal in Your Player Account.

1.12. A Player applying for a Player Account with Videoslots warrants that they are not, and that they will not (as applicable):

1.12.1 access our services if they are not physically present in Ontario;

1.12.2. acting on behalf of another party;

1.12.3. of limited legal capacity;

1.12.4. conducting criminal activities through their Videoslots Player Account;

1.12.5. depositing funds which originates from criminal or other un-authorized activity

1.12.6. depositing funds using a card which the account holder is not authorized to use;

1.12.7 officers, members of the board of directors or partners of Videoslots;

1.12.8 executives or staff of a trade union who represent or negotiate on behalf of employees employed at Videoslots;

1.12.9 employees of registered suppliers who maintain or repair gaming equipment at Videoslots;

1.12.10 members or employees of the AGCO;

1.12.11 a member of the AGCO, officers, members of the board of directors or employees of Ontario Lottery and Gaming Corporation (“OLG”), or iGO;

1.12.12 a politically exposed person in Canada (“domestic PEP”), a politically exposed person outside of Canada (“foreign PEP”), a head of an international organization (“HIO”, together with domestic and foreign PEPs, “PEP/HIO”), or the family member or close associate of a PEP or HIO (a “PEP/HIO Related Person”) at the time you register and open Your Player Account. You must immediately notify Videoslots if Your PEP/HIO or PEP/HIO Related Person status changes at any time while Your Member Account is open. For the purposes of this Clause:

1.12.12.1 A foreign PEP includes the following individuals:

Head of state or head of government
• Member of the executive council of government or member of a legislature
• Deputy minister or equivalent rank
• Ambassador, attaché or counsellor of an ambassador
• Military officer with a rank of general or above
• President of a state-owned company or a state-owned bank
• Head of a government agency
• Judge of a supreme court, constitutional court, or other court of last resort
• Leader or president of a political party represented in a legislature

1.12.12.2 A domestic PEP includes the following individuals:

Governor General, lieutenant governor or head of government
• Member of the Senate or House of Commons or member of a legislature
• Deputy minister or equivalent rank
• Ambassador, or attaché or counsellor of an ambassador
• Military officer with a rank of general or above
• President of a corporation that is wholly owned directly by His Majesty in right of Canada or a province
• Head of a government agency
• Judge of an appellate court in a province, the Federal Court of Appeal or the Supreme Court of Canada
• Leader or president of a political party represented in a legislature
• Mayor

1.12.12.3 A family member of a PEP or HIO includes:

Their spouse or common-law partner, or ex-spouse or former common-law partner;
• Their biological or adoptive child(ren)
• Their mother(s) or father(s)
• The mother(s) or father(s) of their spouse or common-law partner (mother-in-law or father-in-law)
• Their siblings

1.12.12.4 A close associate of a PEP or HIO includes persons who:

Are business partners of, or who beneficially own or control a business with a PEP or HIO
• Are in a romantic relationship with a PEP or HIO
• Are involved in financial transactions with a PEP or HIO
• Serve as a member of the same board as a PEP or HIO;
• Carry out charitable works closely with a PEP or HIO
• Are listed as joint on a policy where one of the holders may be a PEP or HIO.

1.12.12.5 An individual who is participating in a self-exclusion process or who have been restricted from accessing the website as a condition of a court order

1.13. A Player registering a Player Account with Videoslots accepts and acknowledges:

1.13.1. all definitions and stipulations in the Terms, which may change over time;

1.13.2. that the place of this agreement is the Province of Ontario and that governing law is the law of the Province of Ontario;

1.13.3. the responsibility to be familiar with the most recent version of the Terms as may be amended and notified to you from time to time;

1.13.4. that any tax due on winnings shall be paid by the Player;

1.13.5. that Videoslots shall not be treated as a financial institution;

1.13.6. that money deposited shall be used for wagering;

1.13.7. that opening the account for personal use and has no commercial intentions;

1.13.8. the Player has not excluded themselves from gambling;

1.13.9. that the Player has never been diagnosed with problematic gambling behavior and is not undergoing/has not undergone treatment for problematic gambling behavior; and

1.13.10. that no interest applies on monies held on Player Account.

1.14. Videoslots reserves the right, at its own discretion, to:

1.14.1. refuse the opening of a Player Account or to close an existing Player Account;

1.14.2. refuse deposits without any explanation, provided that any wagers, or if winnings already made, will be honored by Videoslots as long as these were not acquired by fraud or other illegal or illicit means; and/or

1.14.3. suspend or cancel the Player Account, at Videoslots’ own discretion, from promotional activities, competitions or other services.

1.15. If Videoslots is of the opinion that there are legitimate concerns that the Player Account is, has been or may be:

1.15.1. used for unlawful, fraudulent or dishonest activities; or

1.15.2. that the Terms have been directly or indirectly violated, which may include, amongst others:

1.15.2.1. behaviour which attempts to cheat or manipulate the outcome of game(s) on the Website;

1.15.2.2. attempts to wager in a pattern to identify advantageous play;

1.15.2.3. exploiting an Error, inclusive of a game error, which illegitimately benefits the Player;

1.15.2.4. collusion; and/or

1.15.2.5. the customer accesses and participates in the gaming activity from a jurisdiction where such participation is prohibited by law or illegal, including but not limited countries listed in clause 1.12.1 of the Terms;

such action(s) will be subject to the provisions of clause 1.16. herein.

1.16. In the event of reasonable suspicion of any Player wrongdoings, for any reason included and not limited to actions stipulated in clause 1.15. herein, acting (or attempting to act) in any way which is reasonably deemed by Videoslots or a governing agency to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud Videoslots and/or circumvent any contractual or legal restrictions (regardless of whether such act or attempted act actually causes Videoslots any damage or harm), Videoslots reserves the right to (as applicable):

1.16.1. request documents for verification of identity, the authorization to use a specific card (including pre-paid cards) or other facts provided by the Player in relation to his Player Account, before effecting and actioning withdrawal requests;

1.16.2. hold and manage funds belonging to the Player in their Player Account in accordance with generally accepted guidelines for cash management. This may include a financial institution or a payment solution provider being entrusted to hold funds in the name of or for the benefit of the Player;

1.16.3. withhold funds available on a Player Account, or refuse to honor a claim payment of a Player until such time as the actions or potential violations of the Player are determined; or

1.16.4. charge the Player a sum equivalent to the balance of available funds in the Player Account by way of pre-liquidated damages and expenses suffered by and incurred as a result of the Player’s actions or violations and set-off these pre-liquidated damages and expenses against all sums held by the Player in his Player Account. This right of set-off shall not prejudice the right of Videoslots to claim further damages for financial losses incurred by it as a result of the Player’s unlawful, fraudulent or dishonest activities or breach of the Terms; or

1.16.5. apply, retain or pay out any funds held by a Player in a Player Account in such manner as Videoslots may be ordered to do by any competent regulatory or other authority within the jurisdiction where the unlawful, fraudulent or dishonest activity may take place or by which Videoslots is regulated.

1.16.6 close the Player’s Account at its own discretion at any time and without prior notice. The Player will be notified by email about any such measure.

1.17. Your Player Account will be considered inactive (“Inactive Account”) when You do not log into your Player Account for a period longer than 12 consecutive months. Inactive Accounts will be charged a fee of CAD$1.00 per month until they cease to be deemed as such.

1.18. If Your Player Account has been dormant for 30 months, we may remit the balance on your Player Account to You, at the last account information or payment method we have on file for you. Optionally, We may also reserve the right to remit the funds to iGaming Ontario.

1.19. If Your Player Account has been blocked or suspended by Videoslots (“Restricted Account”), the available funds in the Player’s Restricted Account will be remitted to You, subject to the restrictions and/or provisions of the Terms. Videoslots will transfer the funds to Your last used payment method within a commercially reasonable time upon restricting your Player Account, subject to the satisfactory completion of due diligence procedures and/or provisions of the Terms.

1.20. As from the day Videoslots communicates the decision to convert the Player Account into a Restricted Account, the Player shall no longer maintain the right to claim or receive any rewards or cash rewards, even if the entitlement to any bonuses arose before the Player Account was converted into a Restricted Account. Accordingly, the Player shall not be entitled to claim or receive any rewards or cash rewards even if the rewards or cash rewards had not yet appeared in the Player Account prior to it being converted into a Restricted Account by Videoslots. The Player shall be prohibited from making any claim to receive such rewards.

1.21. If Your Player Account has been excluded by Videoslots, the available funds in the Player Account will be remitted to You. Videoslots will transfer money to Your last used payment method within a reasonable time upon excluding Your Player Account, subject to satisfactory completion of due diligence procedures and/or provisions of the Terms.

1.22. Prior to closing Your Player Account, Videoslots will alert You regarding available funds in Your Player Account. You will be notified to withdraw any available amounts prior to closing Your Player Account. If a Player Account is closed prior to withdrawing available funds, You are requested to contact customer support on [email protected] to retrieve Your funds. Any available balance may only be withdrawn after KYC is performed in accordance with the rules, Terms and thresholds set out in the Terms. If Your Player Account is closed by Videoslots, the procedure set out in 1.19., 1.20. or 1.21. will apply (as applicable). You acknowledge that you are responsible for ensuring your account information is at all times accurate hereby release us of any liability in respect to any transfer of funds pursuant to section 1.18 to 1.22 of these Terms.

1.23. Videoslots warrants to:

1.23.1. manage funds belonging to the Player in a secure and appropriate manner; and

1.23.2. manage data pertaining to the Player in accordance with applicable law, and data protection regulations.

1.24. Any disputes involving a Player Account and/or transaction(s) related with a Player Account which cannot be solved by the Terms, shall be resolved in accordance with the governing law in the province of Ontario.

1.25. A Player can notify Videoslots to limit the maximum amount to wager available to their Player Account. A Player may also decide to exclude himself from playing on the Website for a definite or indefinite period of time. A Player, who has restricted playing with Videoslots, as described herein, may revoke the limitation or exclusion, by following the procedure set out in clause 1.29 herein.

1.26. If Videoslots mistakenly credits Your Player Account with winnings that do not belong to You, whether due to an error (whether human or technical), the amount will remain the property of Videoslots, and the amount will be transferred from Your Player Account. If prior to Videoslots becoming aware of the error, You withdrew the said funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to Videoslots. In the event of an incorrect crediting, You are obliged to notify and contact Videoslots’ customer support on [email protected] immediately.

1.27. You shall ensure that funds that You deposit into Your Player Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source. You understand that by participating in the games and/or services on the Website, You take the risk of losing money deposited. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the games and/or services on the Website, and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the games and/or services on the Website. Videoslots hereby reserves the right to void any betting in the event of such behaviour and to refrain from reimbursing the stake related thereto pending further investigation and determination in relation to the outcome and way forward thereto.

1.28 You will not access or use the Website and the Games from any jurisdiction other than the Province of Ontario. You agree and acknowledge that the Operator may detect and monitor Your location to ensure that You are playing from the Province of Ontario, including while You attempt to place bets and at any other reasonable intervals determined by the Videoslots, and hereby consent to the use of any technological measures used by the Operator to ensure you are using the Website from with Ontario;

1.28. Responsible Gaming:

Videoslots is committed to provide an excellent customer service. As part of this Videoslots is seriously committed to encourage responsible gambling. You may find further information about our responsible gambling information here: https://www.videoslots.ca/responsible-gambling/. Furthermore, please familiarize yourself with all the self-protection mechanisms listed below.

You may:

1.28.1. Set a limit on the amount You may deposit/wager within a specified period of time. You are also able to set how much You may deposit/wager in a chosen period. When the limit has been reached, You will receive a notification informing You that Your deposit/wager limit has been reached, and You will thereafter not be able to place any further deposit/bets within the said period. You can change or remove Your deposit/wager limit. The change will automatically take place after a period of 7 days from the date of request thereof. If You want to decrease Your deposit/wager limit, the change will take place after a cooling off period of 24 hours.

1.28.2. Set a limit on the losses You may incur within a period of time.

1.28.2.1. You are able to set how much you can lose during a chosen period. When the limit has been reached you will receive a message which informs You that Your loss limit has been reached and You will not be able to place any further bets. You can change or remove Your loss limit. The change will automatically take place after a period of 7 days from the date of request thereof. If you want to decrease Your limit, the change will take place after a cooling off period of 24 hours.

1.28.3. Set a limit on the amount of time You may play and bet on the Website within 1 session, hence a limit on how many minutes you can play before game play is interrupted. You may Change or remove Your Time Limit. The change will automatically take place after a period of 7 days from the date of request thereof. If you want to decrease your limit, the change will take place after a cooling off period of 24 hours

1.28.4. Lock Yourself (by virtue of the ‘Lock Account’ function available in the Player Account) from playing and betting on the Website for a set period up to 3 months, Videoslots cannot revoke the lock set on Your Player Account. Therefore, You must wait until the chosen period expires for the Player Account to be unlocked once again.

1.28.5. Self-Exclusion: You may choose to self-exclude Yourself from the Website for a period of 6 months, 1 year, 2 years, 3 years or 5 years. During this period, You will be unable to place further wagers. Your Player Account cannot be re-opened under any circumstance. During this period, Videoslots also recommends that You action such option with any other operator(s) you may be registered with.

1.28.5.1. Thereafter, after the period has ended, You will be required to contact customer support at [email protected] or live chat to request Your self-exclusion to be lifted. Accordingly, the customer support will provide you with self-exclusion implications and education. You will then be requested and required to pass the reactivation process, which consists of successfully answering the reactivation questions via email with [email protected] or live chat with Videoslots’ customer support. After successful completion of the reactivation process, a 24-hour cooling off period from the completion of the reactivation process shall be applied prior to enabling access to the Player Account, thereby allowing You to reconsider the activation. During the aforementioned 24-hour cooling off period, You can, at any time, change Your mind by contacting customer support again, thereby extending Your self-exclusion period. In this instance, Your self-exclusion will remain active and be renewed for an additional minimum of 6 months.

In order to impose limits on Your Player Account, You need to contact customer support at [email protected] indicating the following particulars “I want to be excluded from www.videoslots.ca”, or alternatively, visit the Website and click on “Responsible Gaming”. A self-exclusion will take immediate effect following the receipt of Your request by a customer support representative. Nevertheless, Videoslots invites You to provide it with the chosen period of time You wish to be excluded for, otherwise a minimum of 6 months would be applied by default.

If You choose to exclude yourself for an indefinite period, Your Player Account will be closed and You will be prohibited from re-registering a Player Account on the Website.

You may choose to self-exclude or self-ban from Videoslots at any time. From the day You select to self-ban or self-exclude, You shall no longer be able to receive bonuses and/other promotional offers from Videoslots.

When setting up Your Player Account, You may also choose to impose limits on Your play. This means that You can only deposit and play with the amount You have pre-set for the next 7-day-period. You are not able to raise your limit during a running week, but are able to raise the maximum stake for the following week.

Should You opt for self-exclusion in the manners contemplated herein, any self-exclusion may, on Your request, be extended for one or more further periods of at least 6 months.

1.29. Loss of control: A Player is strongly advised to read and understand the following stipulations and recommendations:

1.29.1. Gambling should be seen as entertainment and not as a means to make money;

1.29.2. Keep track of the time and money You spend while gambling;

1.29.3. Before You start playing on the Website, Videoslots recommends You use the deposit, loss or wager limits tool to help You control the amount You can spend thereon. You can find it under the ‘Responsible Gaming’ tab in ‘My Account’ Section of the Player Account;

1.29.4. Should You need a break from gambling, self-exclusion can be set from within the ‘My Account’ Section of the Player Account;

1.29.5. Avoid chasing losses; and

1.29.6. Only gamble when You can cover the losses.

If you need to talk to someone about any concerns you may have with your gambling, which may be related to any of the provisions of this clause 1.30. or otherwise, please contact one of the organisations, which you can find under “Support Groups” on the “Responsible Gambling” section on the Website.

1.30. Addiction / financial Issues: A Player is strongly advised to read, understand and evaluate whether any of the following stipulations and queries relate to him:

1.30.1. Have others ever criticised your gambling?

1.30.2. Do you gamble to escape from a boring or unhappy life?

1.30.3. Do arguments, frustrations or disappointments make you want to gamble?

1.30.4. Do you gamble alone for long periods?

1.30.5. Do you stay away from work, college or school to gamble?

1.30.6. Have you ever lied to cover up the amount of money or time you spend gambling?

1.30.7. Have you lied, stolen or borrowed in order to maintain betting habits?

1.30.8. Are you reluctant to spend 'gambling money' on anything else?

1.30.9. Have you lost interest in your family, friends or pastimes due to gambling?

1.30.10. After losing, do you feel that you have to try and win back the losses as soon as possible?

1.30.11. If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?

1.30.12. Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?

1.30.13. Do you feel depressed or even suicidal because of your gambling?

2. PAYMENT RULES

2.1. You may only participate in any game on the Website if You have sufficient funds in Your Player Account for such participation.

2.2. You must deposit funds to Your Player Account using one of the payment methods allowed by Videoslots

2.3. The minimum deposit amount is CAD$10.00.. If a processing fee is payable, Videoslots will disclose such fee to the Player at the time of the Player’s deposit.

2.4. Deposits are generally processed immediately and the updated balance is shown in the Player Account shortly thereafter whenever a payment service provider is used. Videoslots does not take responsibility for any delays caused due to its payment system or due to delays caused by any third party.

2.5. Videoslots is required by its licence(s) to inform players about what happens to funds which it hold in Player Account for You, and the extent to which funds are protected in the event of insolvency Videoslots hold player funds separate from company funds in a designated players account. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid.

2.6. Videoslots shall have the right to refuse a payment or a wager to a Player, until the Player’s identity has been verified.

2.7. Withdrawals from a Player Account are made through payments addressed to the Player or transferred to a bank account held in the name of the Player, as advised to Videoslots by the Player. Videoslots reserves the right to perform enhanced due diligence where a change is requested.

2.8. Minimum withdrawal amount is CAD$20.00 for all payment methods including bank transfers. Please contact customer support on [email protected] if You wish to withdraw less than the stated amounts a processing fee of 3.95% shall apply.

All withdrawals with normal bank wire are free of charge regardless of how many times you wish to withdraw per day.

2.9. A Player may withdrawal as many times as they wish as long as the threshold is set out in clause 2.3. above is always exceeded. If a player withdraws more than once in a 24-hour period a processing fee of CAD$2.50 shall apply. All withdrawals with normal bank wire are free of charge regardless of how many times a Player wishes to withdraw per day.

Videoslots will not charge you any fee on bank wire withdrawals. However, you are advised to check with your bank as to whether they will impose any such charges. Videoslots will not be responsible for any commissions applied to you as this is beyond our control.

2.10. Videoslots is required to verify the Player's identity. This is done through third party electronic verification where possible. When electronic verification is not possible You will be requested to provide Videoslots with identity documents such as a copy of Your passport, driving licence or other documentation to enable Videoslots to fully verify Your age and identity. Videoslots may ask You to update Your documents previously supplied to it if You have a change of circumstances such as You change Your residential address, or Your identity documents already provided expire. Other than at the point of registration for a Player Account, Videoslots may ask for identity documents at various other points as it may be required to do at law and/or regulation. In addition to identity documents, Videoslots may also ask You to provide source of funds and/or source of wealth documents such as bank statements, employment information, tax declarations and any other information relevant to Your financial status. Whenever the accumulated transactions made by a Player on the Website exceeds certain thresholds mandated by law or AGCO or iGO policies Videoslots may also carry out additional due diligence checks in relation thereto, and at that point Videoslots may also request further due diligence documentation from You.

Videoslots will contact the Player to provide due diligence documentation and will always blank out sensitive and confidential information. Videoslots will process the withdrawal once satisfactory proof has been received.

2.11. Once all satisfactory due diligence documentation has been received Videoslots aims to process all withdrawals within 48 hours, without making any guarantee thereof. There may be instances when a Player’s gaming patterns need to be investigated prior to authorising a withdrawal and in such cases the Player acknowledges that delays in processing withdrawals can be expected in certain instances, and for such reasons Videoslots may not be in a position to provide an explanation as to why a withdrawal is not yet processed.

2.12. Videoslots is committed to its anti-money laundering (“AML”) policy and bound by all laws and regulations which apply to it. Accordingly, Videoslots prohibits transfers between Player Accounts.

Any transaction which takes place in our Website is thoroughly reviewed, and should there be any doubt of suspicious transactions taking place these will be reported to the relevant local authorities or any other international authorities we deem relevant for these purposes.

2.13. Videoslots reserves the right to charge a transaction fee on deposited amounts which were not used for wagering prior to being withdrawn. The transaction fee will not exceed 3.95%, however Videoslots reserves the right to levy any lower amount.

2.14. Videoslots reserves the right to charge for withdrawals for administrative cost as indicated on the Website, which for instance occurs when more than one withdrawal occurs in a 7-day period.

2.15. If, whilst playing progressive slots, You win a jackpot of or more than CAD$50,000.00 (or equivalent in any other currency), You may be required to wait up to 30 working days for the payment to be processed from the time of winning. After this period, Player will be permitted to withdraw the total win irrespective of the figure thereof.

2.16. For winnings that are not categorized as progressive jackpots, You may withdraw the balance of Your Player Account at any time (save for any bonus balance which is subject to wagering restrictions). Upon withdrawal, any amount totaling up to CAD$30,000.00, shall be transferred to Your original payment method. In the event that the winning consideration exceeds the CAD$30,000.00 threshold, the winnings shall be necessarily paid by bank transfer. To request an amount over CAD$30,000.00 you should contact customer support on [email protected].

For the avoidance of doubt, Videoslots is obliged to carry out additional due diligence checks, which may result in a delay in You receiving Your funds.

2.17. Videoslots will not be held liable by Players in relation to pooled supplier jackpots. Videoslots is under no obligation to pay out a jackpot win until a full verification process has been confirmed (including verification of the Player and wining(s)) and the payment has been authorised by Videoslots or any third party supplier.

2.18 Videoslots does not accept any third party payment method, therefore players must ensure that any deposits and withdrawals are made with a payment method approved and accepted by Videoslots.

3. SECURITY RULES

3.1. Videoslots upholds strict confidentiality regarding all relations with a Player. Data will be disclosed if required by the governing authority, the operation of the law, or another public or regulatory authority, and/or in the event of a Player acting in violation of the Terms, and accordingly, data can be disclosed to a third party for investigation purpose.

3.2. The Player chooses a personal password and a username for their Player Account (“Login Details”). It is the Player's own responsibility not to share this information with any third party. The Player will be responsible for all actions on and related to the Player Account, even if carried out by a third party. Videoslots is under no obligation to refund funds in any such situations.

3.3. If the Player has reason to believe that third parties have become aware and/or knowledgeable of Login Details, the Player should immediately contact customer support on [email protected] and a new password will be issued.

3.4. Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider and/or a Financial Institution. Such security measures may decline legitimate Player cards, which nevertheless, at a particular time, may not be possible to process. Videoslots' personnel do not control the said systems, nor do they have any knowledge of the reasons for any deposits being declined.

3.5. Videoslots may request documents to verify the identity and/or authorisation to use a specific card and/or other facts provided by the Player before expediting deposits and/or withdrawals. This may cause slight delays.

3.6. The use and abuse of a bug in any of the gaming software provided through any software offered through Videoslots is illegal. Videoslots shall take all necessary measure in case of a use and/or abuse of a bug from a Player as blocking of the Player Account, freezing of the funds and eventually legal proceedings.

3.7. Only one bonus per household/IP address can be used. In case of bonus abuse, said bonus will be forfeited and any funds on the related Player Account(s) shall be frozen.

3.8. Videoslots reserves the right, at its own discretion, to cancel, reverse or adjust any transactions and/or forfeit funds due to any: technical failure, “manifest error”, Force Majeure; Violation of the Terms; collusion, game faults or abnormalities; unintended use of Bonuses or promotions, including those caused or actioned by Players and/or by the Videoslots system; promotions, rewards or incentives of a similar nature and/or criminal actions.

3.9. Videoslots does not acknowledge or accept any liability whatsoever for damages to a Player and/or a third party caused directly and/or indirectly due to any:

3.9.1. technical failure, manifest error, force majeure, game faults or abnormalities and/or the outcome of a casino game, promotion and/or any similar;

3.9.2. violation of the Terms;

3.9.3. collusion and/or criminal actions;

3.9.4. financial risk and loss; and/or

3.9.5. legal and financial actions and/or other remedies taken against the Player and/or a third party.

3.10. Player withdrawal of funds are performed through the same method as deposit. By way of example, if a Player deposits with Skrill, a withdrawal shall be made to the same Skrill account. Except in the case of winnings in excess of CAD$30,000.00, in that case clause 2.15. herein shall apply.

4. CASINO AND BONUSES

4.1. Introduction

4.1.1. Videoslots offers, at its sole discretion, a number of optional Bonuses: for example the Welcome Deposit Bonus and the Reload Bonus as set out on the site (each “Bonus” and collectively the “Bonuses”) stipulated in clause 4.3. and clause 4.4. of the Terms respectively (and as may be otherwise stipulated in accordance with clause 4.1.2. herein). Videoslots also offers, at its sole discretion, Extra/Welcome Spins, as stipulated in clause 4.6. of the Terms (and as may be otherwise stipulated in accordance with clause 4.1.2. herein).

4.1.2. Each of the Bonuses, including the Extra/Welcome Spins, have their own set of terms and conditions and individual wagering requirements (set out below), if any. By activating a Bonus, or the Extra/Welcome Spins, You confirm that You also agree to the applicable terms and conditions, attached to the Bonus.

4.1.3. You can only have one Bonus active on Your Player Account at a time. If You already have an active Bonus and want to activate a new one, You will need to de-activate the current Bonus by forfeiting it under the 'My Bonuses' section of Your Player Account.

4.1.4. Once forfeited or de-activated, the Bonus will no longer be available to You (and cannot be re-activated at any time thereafter) and no further tranches of the Bonus will be credited to Your Player Account Balance. The amount of any Bonus Funds that have already been credited to your Player Account Balance will remain available to You.

4.2. General Bonus Rules

4.2.1. The following rules and definitions apply generally to all Bonuses:

'Activation Date’ has the meaning given to it in the relevant Bonus clauses below (see clause 4.3. or clause 4.4. of these Terms and Conditions);

'Bonus Funds' means funds credited to Your Player Account balance by Videoslots as a result of participating in a Bonus and meeting the relevant wagering requirements;

'Initial Deposit' has the meaning given to it in the relevant Bonus clauses below (see clause 4.3. or clause 4.4. of the Terms);

'Player Account Balance' means the total withdrawable funds in Your Player Account including any funds You have deposited and any Bonus Funds;

'Maximum Bonus' has the meaning given to it in the relevant Bonus clauses below (see clause 4.3. or clause 4.4. of the Terms); and

‘Use Period' has the meaning given to it in the relevant Bonus clauses below (see clause 4.3. or clause 4.4. of the Terms).

4.2.2. You are permitted to place a single or multiple bet only up to a value of 50% of the bonus amount on any game on the Website OR an amount up to CAD$20.00, whichever is lowest. If You try to do so, a pop-up will appear to notify You. If You ignore this pop-up and attempt to wager CAD$20.00, or more than 50% of Your bonus amount in a single wager, your Bonus will be forfeited.

4.2.3. In order to receive a Bonus, You will need to meet the relevant Bonus' wagering requirements. Videoslots’ Bonuses can only be earned by playing certain games, selected at Videoslots’ sole discretion. Wagering on progressive jackpot games does not count towards any wagering requirements (therefore, the amount needed to be wagered during the Use Period) for the purposes of the Bonuses.

4.2.4. How much a wager contributes towards a Bonus' wagering requirements differs depending on the game(s) You play. You can check how much a wager on a particular game contributes towards a Bonus' wagering requirements by visiting here.

4.2.5. Different games have different percentage return to player (“RTP”) figures. The RTP of the game affects how quickly You meet the wagering requirement. When Videoslots mentions RTP in the any text and context on the Website, Videoslots means the theoretical RTP.

4.2.6. The wager requirement to complete a Bonus is based on a specific game's RTP. For example, a game on the Website with 96% RTP contributes 100% to the wager requirement, a game with 95% RTP contributes 125% to the wager requirement, while a game with 97% RTP contributes 75%. Every 0.01% over 96% RTP of a specific game gives 0.25% less (max 75%) contribution to the bonus wager requirement. Every 0.01% under 96% RTP of a specific game gives 0.25% extra (max 75%) to the contribution of the bonus wager requirement. You can find all games' RTPs on by visiting here, please select “Theoretical” view of the RTP and not “Actual” view.

The provisions of this clause 4.2.6. only apply for games in “Video Slots”, “Slots”, “Casino” and “Scratch Cards” categories. No game from these 4 categories can contribute less than 25% or more than 175% to the bonus wager requirement.

Illustrative examples

Irish Eyes 2 with RTP of 95% contributes 125% towards a Bonus' wagering requirements, meaning if You wager CAD$20.00 in Irish Eyes 2, CAD$25.00 will be deemed to contribute to the aggregate amount needed to be wagered during the Use Period.

Playing games in the Roulette, Blackjack or Video Poker category contributes only 10% towards a Bonus' wagering requirements, meaning if you wager CAD$20.00 in Roulette, Blackjack or Video Poker, CAD$2.00 will be deemed to contribute to the aggregate amount needed to be wagered during Use Period.

4.2.7. If You try to wager on a game that does not count towards the wagering requirements for a Bonus, a pop-up will appear to notify You, and You will not be able to wager in that game with the Bonus. The Bonus will be forfeit and no further tranches of the Bonus will be credited to You.

4.2.8. Casino Bonuses are only valid in casino games (for example slots or roulette games) on the Website.

4.2.9. You may be required to deposit further funds in addition to your Initial Deposit in order to meet the wagering requirements for a Bonus.

4.2.10. Videoslots wants You to benefit from its Bonuses sooner, so Videoslots Bonuses are credited to Your Player Account Balance in 10 separate tranches. Each tranche is equal to 10% of the value of Bonus. You must wager an amount equal to three and a half times your Initial Deposit during the Use Period in order to be eligible to receive the first tranche of a Bonus. If You do not wager an amount equal to three and half your Initial Deposit during the Use Period, then You will not receive any of the Bonus.

4.2.11. Each time a tranche of the Bonus is credited to Your Player Account Balance, You can choose to either:

4.2.11.1. wager the funds (in which case such funds will contribute towards the remaining wagering requirements); or

4.2.11.2. withdraw the funds.

If You try to withdraw any winnings and/or any of the Bonus tranches already credited to Your Player Account Balance during the Use Period before the Maximum Bonus has been credited, a pop-up will appear to notify You. If You disregard the pop-up and proceed to withdraw the funds, no further tranches of the Bonus will be credited to Your Player Account Balance.

4.3. Welcome Deposit Bonus

4.3.1. The following definitions apply to the Welcome Deposit Bonus:

'Activation Date’ means the date You activated ‘Welcome Deposit Bonus’ (under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account). You have 30 calendar days, unless otherwise is being specified in the specific terms & conditions of this offer, (inclusive of the day on which the Welcome Bonus is activated) to activate Your welcome deposit bonus;

'Initial Deposit' means the first deposit made by You with Videoslots, up to the maximum Bonus stated in the Bonus offer. Whilst it is possible to make a first deposit over this amount, and wager with these funds, any amount overstated in the Bonus offer will not form part of the Initial Deposit;

'Maximum Bonus' means an amount equal to Your Initial Deposit (up to a maximum as stated in the Bonus offer); and

‘Use Period' means 60 calendar days from the Activation Date. You have 60 calendar days, unless otherwise is being specified in the specific terms & conditions of this offer, as from the Activation Date, to use your Welcome Deposit Bonus. Bonuses can be found under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account.

4.3.2. The Welcome Deposit Bonus is only available to newly-registered Players who have made an Initial Deposit.

4.3.3. Once You have made Your Initial Deposit, You may choose to activate the Welcome Bonus at any time under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account.

4.3.4. Once You have activated the Welcome Deposit Bonus, each wager that You make using Your Initial Deposit, or any other funds that You deposit thereafter, will start to count towards the wagering requirements.

4.3.5. The amount of the Welcome Deposit Bonus payable to You will depend on the aggregate amount that You wager during the Use Period. In no circumstances will the Welcome Deposit Bonus payable to You be more than the Welcome Deposit Bonus offer stated.

4.3.6. The Maximum Bonus available (subject to meeting the wagering requirements in full) is an amount equal to the lesser of:

4.3.6.1. Your Initial Deposit; and

4.3.6.2. the amount stated in the Welcome Bonus offer.

4.3.7. In order to receive the Maximum Bonus, You will need to wager an amount equal to 35 times the value of Your Initial Deposit, unless otherwise is being specified in the specific terms & conditions of the Bonus offer. For example, if Your Initial Deposit is CAD$20.00, then to receive the Maximum Bonus (of CAD$20.00) You will need to wager a total of CAD$700.00 (CAD$20.00 x 35) using Your Initial Deposit and any additional funds deposited by You into Your Player Account Balance (and any tranches of the Bonus that have already been credited to Your Player Account Balance).

4.3.8. The Welcome Bonus is paid out to You as follows:

Slice	Aggregate amount needed to be wagered during Use Period	Aggregate Welcome Bonus payable during the Use Period
1st Tranche	3.5 x Initial Deposit	10% of Initial Deposit
2^nd Tranche	7 x Initial Deposit	further 10% of Initial Deposit
3^rd Tranche	10.5 x Initial Deposit	further 10% of Initial Deposit
4^th Tranche	14 x Initial Deposit	further 10% of Initial Deposit
5^th Tranche	17.5 x Initial Deposit	further 10% of Initial Deposit
6^th Tranche	21 x Initial Deposit	further 10 % of Initial Deposit
7^th Tranche	24.5 x Initial Deposit	further 10 % of Initial Deposit
8^th Tranche	28 x Initial Deposit	further 10 % of Initial Deposit
9^th Tranche	31.5 x Initial Deposit	further 10 % of Initial Deposit
10^th Tranche	35 x Initial Deposit	further 10 % of Initial Deposit

Illustrative example

Initial Deposit: CAD$200.00

Match bonus percentage: 100%

Maximum Welcome Bonus: CAD$200.00

Slice	Aggregate amount needed to be wagered during the Use Period	Aggregate Welcome Bonus payable during the Use Period
1^st Tranche	CAD700	CAD20
2^nd Tranche	CAD1,400	CAD40
3^rd Tranche	CAD2,100	CAD60
4^th Tranche	CAD2,800	CAD80
5^th Tranche	CAD3,500	CAD100
6^th Tranche	CAD4,200	CAD120
7^th Tranche	CAD4,900	CAD140
8^th Tranche	CAD5,600	CAD160
9^th Tranche	CAD6.300	CAD180
10^th Tranche	CAD7,000	CAD200

4.4. Reload Bonus

4.4.1. The following definitions apply to the Reload Bonus:

‘Activation Date’ means the date You activated Reload Bonus (under the ‘My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account) as per term and conditions specified in the Reload Bonus offer communicated to You by Videoslots;

‘Activation Code’ means a bonus code communicated to You by Videoslots either by email, SMS or made available on the Videoslots’ Website that is required to activate the Reload Bonus;

‘Use Period’ means 60 calendar days from the Activation Date. You have 60 calendar days, unless otherwise is being specified in the specific terms & conditions of this reload bonus offer, to use Your reload bonus. Bonuses can be found under the ‘My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account;

‘Bonus Code’ means a unique refence code which enables You to activate the relevant Bonus Code under the ‘My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account;

‘Initial Deposit’ means the 1^st deposit made by You with Videoslots after registration of the Player Account;

‘Maximum Bonus’ means an amount equal to Your Initial Deposit (up to maximum amount indicated in the Reload Bonus offer). For example, if the offer is up to CAD$100.00 and you deposit CAD$120.00, You will only receive a maximum of CAD$100.00 once all wagering requirements are met; and

‘Reload Bonus’ is an offer which is only available to existing registered Players who receive an Activation Code and chose to activate the Reload Bonus after they have made the required deposit. To activate the bonus, input the Bonus Code under the 'My Bonus’ sub-section of the ‘My Profile’ section in Your Player Account.

4.4.2. Once You have activated the Reload Bonus, each wager that You make using Your Initial Deposit, any other funds that You deposit [and/or any tranches of the Bonus that have already been credited to Your Player Account Balance] after this point will start to count towards the wagering requirements.

4.4.3. The amount of the Reload Bonus payable to You will depend on the aggregate amount that You wager during the Use Period. In no circumstances will the amount payable to You be more than Maximum Bonus amount stated in the relevant offer.

4.4.4. The Maximum Bonus can be (subject to meeting the wagering requirements in full) lesser to, or more than, Your Initial Deposit and amount indicated in the relevant Reload Bonus offer.

4.4.5. In order to receive the Maximum Bonus, You will need to wager an amount equal to the stated wagering requirement of the Bonus offer You receive. For example, if Your Initial Deposit is CAD$20.00 with a wagering requirement of 35 times, then to receive the Maximum Bonus (of CAD$20.00) You will need to wager a total of CAD$700.00 (CAD$20.00 x 35) using Your Initial Deposit and additional funds deposited by You into Your Player Account Balance.

4.4.6. The Reload Bonus is paid out as follows:

Slice	Aggregate amount needed to be wagered during Use Period	Aggregate Reload Bonus payable during the Use Period
1st Tranche	3.5 x Initial Deposit	10% of Initial Deposit
2^nd Tranche	7 x Initial Deposit	a further 10 % of Initial Deposit
3^rd Tranche	10.5 x Initial Deposit	a further 10% of Initial Deposit
4^th Tranche	14 x Initial Deposit	a further 10% of Initial Deposit
5^th Tranche	17.5 x Initial Deposit	a further 10 % of Initial Deposit
6^th Tranche	21 x Initial Deposit	a further 10 % of Initial Deposit
7^th Tranche	24.5 x Initial Deposit	a further 10% of Initial Deposit
8^th Tranche	28 x Initial Deposit	a further 10 % of Initial Deposit
9^th Tranche	31.5 x Initial Deposit	a further 10 % of Initial Deposit
10^th Tranche	35 x Initial Deposit	a further 10 % of Initial Deposit

Illustrative example

Initial Deposit: CAD$400.00

Match bonus percentage: 100%

Maximum Bonus: CAD$400.00

Slice	Aggregate amount needed to be wagered during Activation Period	Aggregate Reload Bonus payable during the Activation Period
1st Tranche	CAD1,400	CAD40
2^nd Tranche	CAD2,800	CAD80
3^rd Tranche	CAD4,200	CAD120
4^th Tranche	CAD5,600	CAD160
5^th Tranche	CAD7,000	CAD200
6^th Tranche	CAD8,400	CAD240
7^th Tranche	CAD9,800	CAD280
8^th Tranche	CAD11,200	CAD320
9^th Tranche	CAD12,600	CAD360
10^th Tranche	CAD14,000	CAD400

4.5. Freeroll Ticket

4.5.1. The following definitions apply to the Freeroll ticket:

'Activation Date’ means the date You activated the Freeroll ticket (under the 'My Prizes' sub-section of the ‘My Profile’ section of Your Player Account. You have 7 calendar days (inclusive of the day on which the Freeroll ticket is activated) to activate Your ticket;

‘Freeroll’ a freeroll battle is a battle with no entry fee. You may make use of such tickets if You want to play battles for free, and still get a chance for a real money prize, free spin prize, battle ticket prize or other prizes. Note that freeroll battles are different from play money and that registration, while free of charge, may be subject to other requirements;

'Initial Deposit' means the first deposit made by You with Videoslots; and

‘Use Period' means 7 calendar days from the Activation Date. You have 7 days to use Your Freeroll Ticket. The ticket can be found under the 'My Prizes' sub-section of the ‘My Profile’ section of Your Player Account.

4.5.2. Freeroll ticket is only available to newly registered Players who make a minimum Initial Deposit of CAD$10.00.

4.5.3. Once You have made Your Initial Deposit, You may choose to activate the Freeroll Ticket at any time under the 'My Prizes' sub-section of the ‘My Profile’ section of Your Player Account.

4.5.4. Once you have activated the Freeroll Ticket, You may get access up to 12 different Freeroll or/and any other available events/tournaments offered by Videoslots per day for a period of 7 days (the number of events/tournaments which take place per day depends on the number of participants on any particular day) as per specific terms and conditions provided to You by Videoslots in relation to this offer.

4.5.5. All cash winnings from a Freeroll ticket will be automatically credited to your Player Account Balance and are immediately withdrawable.

4.5.6. The Freeroll ticket can be activated and used in conjunction with the Welcome Deposit Bonus (and Extra/Welcome Spins). However, it cannot be used in conjunction with any other Bonuses.

4.6. Extra/Welcome Spins

4.6.1. The following definitions shall apply to the Extra/Welcome Spins offer:

'Activation Date' means the date You activated Extra/Welcome Spins (under the 'My Prizes’ sub-section of the ‘My Profile’ section in Your Player Account. You have 7 calendar days, unless otherwise is being specified in the specific terms & conditions of this offer, (inclusive of the day on which the Welcome Bonus is activated) to activate your Extra/Welcome Spins;

'Initial Deposit' means the 1^st deposit made by You with Videoslots; and

‘Use Period' means 24 hours from the Activation Date.

4.6.2. Extra/Welcome Spins are only available to newly-registered Players who make a minimum Initial Deposit of CAD$10.00 within 24 hours of the registration of the Player Account. The number of Extra/Welcome Spins available in conjunction with a Bonus or other offers will be indicated in the terms and conditions of the relevant Bonus or other offers. Once You become eligible for the Extra/Welcome Spins, the number of Extra/Welcome Spins will be visible under the 'My Prizes’ sub-section of the ‘My Profile’ section in Your Player Account.

4.6.3. Once You have made your Initial Deposit, You must choose to activate the Extra/Welcome Spins offer under the 'My Prizes’ sub-section of the ‘My Profile’ section in Your Player Account.

4.6.4. Once activated, the Extra/Welcome Spins will be automatically credited to Your Player Account. The Extra/Welcome Spins are wager-free and there are no minimum wagering requirements.

4.6.5. All the Extra/Welcome Spins must be used on the same game (as selected by Videoslots, at its sole discretion, and as shown in the terms and conditions of the relevant Bonus or other offer) and used within the Use Period. If You do not use the Extra/Welcome Spins within the Use Period, You will forfeit any unused Extra/Welcome Spins but retain any winnings.

4.6.6. All winnings from Extra/Welcome Spins will be automatically credited to Your Player Account Balance and are immediately withdrawable. The winnings from the welcome Extra/Welcome Spins will not be credited to Your Player Account Balance until all the Extra/Welcome Spins will be used, upon exhausting the Extra/Welcome Spins (or forfeiting any unused Extra/Welcome Spins as stipulated herein) the winnings will be credited to your Player Account, and You can make a withdrawal thereof.

4.7. Tournament Rules

4.7.1. From time to time, Videoslots may offer slots tournaments (“Battle of Slots”) on the Website. In a slots tournament, within its stipulated duration (as stipulated by Videoslots), participants wager a set value in a maximum number of game rounds in a particular slot game, and 1 or more participating Players recording the largest amounts of total game winnings in the tournament win 1 or more prizes in accordance with the prize table for the relevant tournament, as determined at Videoslots’ sole discretion, and thereafter communicated to the participants.

4.7.2. The pre-defined particulars of each tournament are the same for all participants and are shown in the tournament section of the Website. This section may also contain additional rules, terms and conditions which apply in addition to the Terms. It is strongly advised that the particulars, rules and other information displayed in the tournament section of the Website are understood prior to participating in a tournament. Please contact customer support on [email protected] if You require further assistance.

4.7.3. A Player may enter 1 or more tournaments by registering for each respective tournament. Registration for non-free tournaments is subject to sufficient balance in the Player’s Player Account and may be refused for any reason, and at Videoslots’ sole discretion. Players must register for participating in a tournament before the closing of the registration period of the tournament, the time of which is displayed by a countdown timer running from the moment the 1st Player has registered for the tournament. When a Player registers to participate in a tournament, the Player receives an entitlement to a pre-defined maximum number of game rounds in a particular slot game, which entitlement can be used to make wagers of a pre-defined value within a pre-defined duration, all as stipulated for the particular tournament. Participants making use of an option to make multiple participation fee payments will receive such entitlement for each participation fee. In the event of abuse by a participant, a system error, or administrative correction, an entitlement may be cancelled. The entitlement for each tournament is restricted to the slot game designated in the particulars of the tournament. Wagers in a slot game in a tournament have a pre-defined value and the amount wagered cannot be freely determined by participants. The number of game rounds to which a participant is entitled in a tournament is limited to the number shown in the particulars of the tournament. Participants do not have to play the maximum number of rounds but may have less chance of receiving a prize when not all rounds are used. Game rounds can only be used within a stipulated duration as shown in the tournament section of the Website and/or by an onscreen countdown timer displaying the time left.

4.7.4. Tournaments are started in 1 of 2 ways:

4.7.4.1. a scheduled tournament commences at a stipulated and specific time.

4.7.4.2. a Sit ‘n Go tournament commences as soon as the stipulated minimum number of participants have registered for participation in the said tournament.

A tournament may be cancelled, if no player or an insufficient number of players have registered for participation.

4.7.5. Participation in tournaments is free-to-play in the case of tournaments shown as such (‘Freerolls’), and is subject to a participation fee (‘buy-in’) in all other tournaments. The amount of the participation fee is stipulated for each tournament and is the same for all participants in a tournament. In some tournaments subject to a participation fee, participants may have the option to make multiple participation fee payments.

4.7.6. In tournaments with a participation fee, a commission (‘rake’) of 10%, or of such other percentage as may be specified for a particular tournament, is deducted from buy-ins and retained by Videoslots. This commission is non-refundable.

4.7.7. A loss of a wager in a game round in a tournament is not deducted from the balance of a participating Player’s Player Account but the wager is deducted from the Player’s entitlement in the tournament. A winning in a game round of a tournament is not added to the balance of a participating Player’s Player Account and cannot be paid out. In progressive tournaments, a valid winning in a game round of a tournament is added to the total of prizes of the tournament. Videoslots’ calculation of winnings is final and not subject to audit or correspondence.

4.7.8. The prizes for each tournament are specified in the prize table for the tournament in the tournament section of the Website, and may be different for each tournament. The total of prizes may be divided equally or unequally between multiple winners. The total of prizes for each tournament may be built up in different ways. In normal tournaments, the total of prizes consists of the total of participation fees of all participants minus the commission retained by Videoslots. In tournaments with a guaranteed total of prizes, the total of prizes consists of the higher of either a minimum amount stipulated by Videoslots for each such tournament, or the total of participation fees of all participants minus the commission retained by Videoslots. In progressive tournaments, the total of prizes consists of all valid winnings resulting from game rounds played within the tournament, plus the value of unused wagers to which participating players were entitled, minus the commission retained by Videoslots. The type of tournament in terms of the build-up of the total of prizes is stipulated for each tournament. Videoslots may add additional prizes to 1 or more tournaments, as indicated for each tournament. Such additional prizes may consist of free spins, bonuses or products and services, and are determined and/or selected by Videoslots, at its sole discretion.

4.7.9. Tournaments may or may not have a jackpot, as stipulated in the tournament section of the Website. Players participating in jackpot tournament acknowledge that a jackpot won in a game forming part of a round in a tournament will be shared with and divided amongst other winning participants in accordance with the prize table for the tournament. By participating in jackpot tournament, Players give their consent to such sharing and division. Players participating in jackpot tournaments furthermore acknowledge and agree that a jackpot is accumulated and paid out in CAD currency, and that conversion from and to the Player’s Player Account is conducted, where necessary, at the Player’s expense and currency risk. If a jackpot is won in a tournament and amounts to CAD$50,000.00 or more, a reasonable period will be required for processing. Players will be informed of the processing time without undue delay.

4.7.10. Each tournament has a pre-defined number of winners, which may be 1 winner or multiple winners as stipulated for each tournament. The participants in a tournament are ranked according to their winnings in game rounds in the tournament, with higher recorded winnings in a tournament ranking higher. The participants amongst the pre-defined number of highest ranking participants win the tournament.

4.8. Weekend Booster

4.8.1. By opening a Player Account with Videoslots, You consent to accumulate 0.5% of winnings from games played (which includes Video Slots, Slots, Jackpot games and Live Casino) from the previous week to be kept separately from the Player Account balance and which will form Your Weekend Booster. The Weekend Booster’s balance can be found under the under the 'My Weekend Booster’ sub-section of the ‘My Profile’ section in Your Player Account. The money kept under ‘My Weekend Booster’ is not considered as Your available balance (as it is segregated from Your Player Account balance), unless You choose to opt out after signing up.

4.8.2. You can revoke Your consent at any time after signing up by opting out from the Weekend Booster. Once You opt out, the accumulated Weekend Booster amount from the previous applicable period will be transferred to Your available balance. An opt out from the Weekend Booster can be found under the 'My Weekend Booster’ sub-section of the ‘My Profile’ section in Your Player Account. Once You opt out, the Weekend Booster will no longer be accumulated, and all winnings will be transferred directly to Your Player Account balance.

4.9 Other Rules and Limitations

4.9.1. The casino game descriptions are a service from Videoslots, with the purpose to explain each game and facilitate a Player to get an overview and understanding of each game. If there is a discrepancy between these Terms description and the terms of any game rules available on our Website these Terms shall take precedence.

4.9.2. In case when a Player is wagering a current bonus, and is offered another concurrent bonus/promotion, for instance from an affiliate's website, even in the case where the offer is not personalized, then the Player shall first contact customer support on [email protected] to confirm that such bonus is valid for them. If such eligibility is not confirmed and received by the Player, then the Player shall risk having the bonus and winnings from that bonus voided. All free money bonuses are, if not otherwise specified, a welcome bonus for new Players. Each Player is only eligible to 1 welcome bonus.

4.9.3. Common to all Videoslots’ Bonuses is that You can forfeit the Bonus and withdraw the winnings and paid out Bonus funds at any time. Only the remaining balance of the Bonus which has not yet been released will be forfeited.

4.9.4. If:

4.9.4.1. Videoslots chooses to exclude or ban a player from the Website; or

4.9.4.2. the Player closes the Player Account

In the event of termination occurring in accordance with clause 4.9.4.1., as from the day Videoslots communicates the decision to ban or exclude the said Player, or, in the event of termination occurring in accordance with clause 4.9.4.2., as from the time the Player closes their Player Account or self-excludes, the Player shall no longer maintain the right to claim or receive any rewards or cash rewards, even if the entitlement to the rewards or cash reward arose before the exclusion, closure or ban was imposed but at a time when the reward or cash did not yet appear in the Player’s Player Account. The Player shall be prohibited from making any claim to receive such rewards.

4.9.5. If a Player chooses to self-exclude or self-ban from the Website, from the day the Player communicates the decision to self-ban or self-exclude, the Player shall no longer maintain the right to claim or receive any rewards or cash rewards including, even if the entitlement to the rewards or cash reward arose before the self-exclusion was imposed but at a time when the rewards or cash did not yet appear in the Player’s Player Account. The Player shall be prohibited from making any claim to receive such rewards.

4.9.6. Videoslots is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.

4.9.7. Videoslots shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.

4.9.8. In the event of a Casino system malfunction all wagers are void.

4.9.9. In the event a game is started but miscarries because of a failure of the system, Videoslots shall refund the amount wagered in the game to the Player by crediting it to the Player’s Player Account or, if the Player Account no longer exists, by paying it to the Player in an approved manner; and if the Player has an accrued credit at the time the game miscarried, Videoslots shall credit, to the Player’s Player Account, the monetary value of the credit, or if the Player Account no longer exists, pay it to the Player in an approved manner.

4.9.10. In the event of an Error in the published odds or the payable amount, Videoslots will notify the Player of the error, void all bets and cancel any winnings. Videoslots will seek to place all parties directly affected by such an Error ain the position they were in before the Error occurred.

4.9.11. Videoslots shall not be liable for playing device malfunctions nor attempts by Player to participate, on the Website, in any of the games or promotions by methods, means or ways not intended by Videoslots. Videoslots reserves the right to cancel Player's Player Account for any reason and issue any balance in Player's Player Account at the time of such cancellation, as applicable and in accordance with these Terms and Conditions.

5. DISCLAIMER

5.1. These Videoslots terms and conditions, as amended from time to time in the English language shall be deemed as operative and govern any and all relationships, rights and obligations that a Player and Videoslots shall have further to the Player’s registration of a Player Account, and the Player’s subsequent use thereof. Translations into other languages are made as an additional service and are made in good faith. However, in the event of ambiguity between the English version and any translation thereof, the English version has priority over any such translation.

5.2. Videoslots reserves the right, at all times, to resolve any disputes, at its own discretion, in accordance with principles of equity.

5.3. In the event that Videoslots is found liable in any way by a court of law and/or a similar authority, with legal competence and/or jurisdiction over Videoslots and its services provided in the Website, then Videoslots’ liability is limited to the amount of the Player’s stake, or the Player’s net winnings related to the said dispute, whichever is the lesser amount. Alternatively, when relevant and applicable, the amount recorded in the Player’s Player Account or the amount transferred into or out of the Player’s Player Account, whichever is the lesser amount.

5.4. Videoslots shall not be responsible for:

5.4.1. the transmission and/or reception of any data and/or information on the Internet;

5.4.2. all dysfunction of the network preventing the good progress of any game failure of any material of reception or communication circuit;

5.4.3. any damage caused by a virus, computing bug, technical failure;

5.4.4. any damage caused to the material of the Player;

5.4.5. any failure preventing or limiting the possibility to participate to a game, or a failure that has damaged the player system; and/or

5.4.6. the connection at the Website (and accordingly, the participation of the Player at any game is done under the Player’s responsibilities).

5.5 Videoslots will disclose Personal Information when ordered to do so by any governing authority and/or under any legal provision contained in the governing law. For fraud detection and control purposes, You agree that Videoslots has the right to transfer Your Personal Information to third parties, including so-called AVS service providers and other partners. Furthermore, Videoslots reserves the right to disclose Personal Information to relevant recipients where Videoslots has reasonable grounds, determined in their sole discretion, to suspect irregularities that involve a Player’s Player Account.

5.6. Money Laundering Policy

Videoslots is working continuously to prevent money laundering. Internal controls are in place to prevent money laundering:

5.6.1. Verification of Player Personal Information by seeking the verification of the Player’s email address by entering the unique code sent to them by Videoslots, and thereafter verification by GBG, which use, amongst others, the person's full name, date of birth and address for verification purposes.

5.6.2. Any withdrawals need to be made through the same payment channel as the deposit, if possible.

Any suspected Money Laundering activities will be investigated, and acted upon, immediately.

5.7. Privacy Policy and Cookies

Videoslots values Your integrity and privacy immensely. Videoslots only gathers information which is necessary for its operations, or required under governing policy and Videoslots shall protect it with commercially reasonable security. Please read Videoslots’ Privacy Policy here, and Videoslots’ Cookie Policy here, for a better understanding of how Videoslots process Your Personal Information, and how Videoslots uses cookies on Website.

5.8. It is Your responsibility to ensure that the device You use to access the Website is compatible with the Videoslots’ portal. Videoslots will not take any responsibility if the device You are using to play and use the Videoslots’ services and Website malfunctions, nor will Videoslots take any responsibility if You attempt to participate in any of the games or offers by methods, means or ways not intended by Videoslots on the Website.

5.9. Videoslots makes available casino game descriptions to explain each game which Videoslots hopes may make it easier for a Player to get an overview of each game. Videoslots takes no responsibility for any errors in these explanations of the games. If there is a discrepancy between the description provided by Videoslots and gaming rules accessible within each game, the rules within the relative game take precedence.

6. CHAT ROOM

Chat rooms are available on the Website which offer tournaments. In Videoslots’ chat rooms, Videoslots expects that Players treat each other respectfully. Videoslots wants Players to feel comfortable and happy to be able to chat with other like-minded Players. By entering the Videoslots chat room, You agree to the following additional terms and conditions:

Respect your chat partners;
Videoslots does not accept any threatening, abusive or vulgar language including and not limited to racist or anti-religious remarks;
Arrangements between Players are prohibited;
Chat language is English, and no other languages should be used at all table;
Please bear in mind that all messages You post will be logged and stored, and at any time Videoslots can track what You have posted since joining;
Players may not agree to exchange funds;
Players may not agree upon the outcome of the tournament to a Player(s) to win the tournament prize;
No advertising from Players of any kind is allowed.

Players not following these additional terms and conditions may have their chat privileges disabled on a temporary or permanent basis by Videoslots, at its sole discretion.

Chat rooms are moderated and all conversations are logged and recorded and that any suspicious chats will be reported by Videoslots to the relevant authorities. Videoslots also reserves the right to disable a chat room at any time.

Please bear in mind that the best way to respond to verbal attacks is by ignoring them. Do not be tempted to also become abusive because that could also result in Your exclusion from the relative Chat room.

A Player may also contact customer support on [email protected] or by using a live chat facility. In this case, the Player must be courteous towards the Videoslots personnel. Any offensive or abusive behaviour will be reported, and Videoslots reserves the right to close Your Player Account immediately for such reprehensible behaviour.

7. DISPUTES

Videoslots takes Your complaints seriously and shall use its best endeavours to resolve Your complaint as soon as possible.

If You have a complaint to make regarding Videoslots’ services, contact us in one of the following ways:

Email: [email protected]

Live chat: https://www.videoslots.ca/customer-service/contact-us/

Request a call from one of our Customer Support agents: https://www.videoslots.ca/customer-service/contact-us/

Videoslots takes Your disputes seriously and shall endeavour to resolve Your complaint as soon as possible. When contacting Videoslots through live chat, we aim to respond to You instantly. Should we have an influx of live chats with players and are unable to immediately attend to Your chat, You will automatically be entered into a queue and informed of this. When contacting Videoslots through the email provided above, we aim to reply to You within 48 hours of receipt. When requesting a call from one of our Customer Support agents, we aim to reply to You within 24 hours of receiving Your request. Kindly note that the above targets are service standards We aim to adhere to, which sometimes may not be possible due to unforeseen circumstances such as technical errors or power outages. Within fourteen (14) business days of receipt of a complaint Videoslots shall write to you with a response to the dispute.

If you are not satisfied with the outcome of a dispute, you may contact iGaming Ontario to escalate the dispute by following the process set out at this link: https://igamingontario.ca/en/player/player-support

Videoslots shall:

Inform You of its decision, or lack thereof;
Inform You of the next steps available to You, regarding Your complaint.

Any complaint or dispute will be resolved according to Ontario and Canadian Law

8. APPLICABLE LAW AND JURISDICTION

For Players playing and using the Videoslots services, the Terms shall be governed by the Laws of Ontario.

The Player and Videoslots agree that any dispute, controversy or claim arising out of or in connection with these Terms, or the breach, termination or invalidity thereof, shall be subject to the laws of Ontario and the laws of Canada applicable therein. Subject to section 8 above, the parties attorn to the exclusive jurisdiction of the Ontario courts for the resolution of any dispute related to this Agreement.

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Videoslots Limited is a registered agent of iGaming Ontario as of 1st June 2023, licensed and regulated by the Alcohol and Gaming Commission of Ontario under registration number OPIG1267597, having its registered address at The Space, Level 2&3, Triq Alfred Craig, Pieta, Malta PTA1320.

This website is for the use of adults 19 years of age or older in the Province of Ontario.

Gambling can be addictive. Play responsibly. 19+
Please contact ConnexOntario at 1-866-531-2600 to speak to an advisor, free of charge.

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