Responsible Gambling

Videoslots is committed supporting and encouraging responsible gambling. For most, online gaming is an exciting and sustainable form of entertainment. There is however a small percentage of players who have a negative experience, where play is no longer enjoyable. Videoslots is committed to providing players with a wealth of information to educate and aid players in their journey to safer gambling and responsible play. Videoslots offers various responsible gambling tools and limits to help players gamble responsibly.

1. Support Groups
2. Preventing Underage Gambling
3. Short Term Break
4. Self-Exclusion
5. Maintain Control
6. Block Access to Online Gambling

Support Groups

If you feel that you need to talk to a professional about your gambling or you feel that you need counselling, contact one of these independent organisations for help: 

ConnexOntario

Web: www.connexontario.ca
Helpline: 1-866-531-2600

Additional resources

Gambling Therapy

Web: https://www.gamblingtherapy.org/
E-mail: [email protected]

Gamtalk

Web: Home - GamTalk

Recoverme: download the app on Apple App Store or Google Play Store

Preventing Underage Gambling

You must be the age of 19 or old to play with Videoslots.

In order to ensure minors or those under the legal age of gambling cannot access online gaming, Videoslots encourages playersto make use of filtering software to prevent underage players from accessing certain online material.

Tips for Parents:

• Do not leave your computer unattended when your casino software is running.
• Password-protect your computer.
• Do not allow persons under 19 to participate in any gambling activity.
• Keep your log in details safe.
• Do not save passwords on your computer..
• Make use of software to underage persons from accessing online gaming sites.

• NetNanny offers information and services about internet filters to moderate online access.

Short Term Break

To take a short term break from your Videoslots account, go to "My Profile" -> "Responsible Gaming" whilst logged in to your account.

You may choose to take a break from gambling for a shorter period of time choosing the ‘Lock account X Days’ option for 24h, 1 week, 1month, 2 months, 3 months or other (input your preferred period in the number of days you would like a short term break for). Once selected, the break will take place immediately. During this period, you will be unable to access your account. Your account will not be re-opened under any circumstance.

Once you have taken a break, you must not try to log in to your account or create a new account during the exclusion period. You must not attempt to gamble using another customer’s account at any time.

A self-lock takes effect immediately and during the self-lock you are unable to login, deposit or play at Videoslots.

You may choose to self-lock from Videoslots at any time. From the day you select to self-lock yourself, you shall no longer be able to receive bonuses and/other promotional offers from Videoslots.

Once the self-lock period has ended, your account will open automatically, and you will once again have access to your player account.

Self-Exclusion

To exclude your Videoslots account, go to "My Profile" -> "Responsible Gaming" whilst logged in to your account.

You may choose to exclude from Videoslots at any time. You may choose to exclude yourself from gambling for a period of 6 months, 1 year, 2 years, 3 years or 5 years. You can request to extend your exclusion period at any time by contacting Videoslots. Once selected, exclusion will take place immediately. During this period, you will be unable to access your account. Your account will not be re-opened under any circumstance. Should you choose to exclude, Videoslots recommends do this for all other operators with which you have an online gaming account.

A self-exclusion takes effect immediately and during the self-exclusion you are unable to login, deposit or play at Videoslots. From the day you select to exclude yourself, you shall no longer be able to receive bonuses and/other promotional offers from Videoslots.

Once you have excluded, you must not try to log in to your account or create a new account during the exclusion period. You must not attempt to gamble using another customer’s account at any time.

When your period exclusion ends, you will be required to contact customer support at [email protected] or live chat to request reactivation of the account. Videoslots will provide you with information on the impact of lifting your exclusion, and signpost you to player protection information and tools. You will then be requested and required to pass the reactivation process, which consists of successfully answering a series of questions

Maintain Control

Videoslots provides information and tools to help players play responsibly. Players must take responsibility and control of their gambling activities. Always consider the information at hand and set self-imposed limits where necessary. Remember:

• Gambling is a form of entertainment, not a means to generate income.
• Always keep track of the time and money spent gambling.
• Use financial and limits to help stay in control.
• You can take time away - consider a break if you feel you are no longer playing responsibly.

Videoslots offers the following to help you stay in control of the time and money you spend:. 

• Wager limit to control how much you bet.
• Deposit limit to limit how much you can deposit into your Videoslots account.
• Loss limit helps you play within budget.
• Max bet limit to cap your individual bet amounts.
• Time-out limit to limit time spent in a game.

Block Access to Online Gambling

If you want to block access to online gambling sites from your device, we recommend you to use GamBlock blocking software. Find out more at www.gamblock.com.